Our Time at Dudley Lodge - A Family Reflects

11 November 2025

We chatted to parents at the end of their family assessment to hear about their experiences - how they felt before arriving, what helped them most, and what they’re taking away from their time at Dudley Lodge. They spoke warmly about the support they received, the progress they’ve made, and how their confidence has grown during their stay. Here’s what they told us.

1. Before you came to the centre, what were your thoughts or worries about the assessment?

Before we came, we were really worried. We didn’t know what to expect or what it would be like day to day. Reading the Google reviews didn’t help, some of them were so bad that I stopped reading because they just made me panic even more. Our son was only a week old, and everything already felt so up in the air. I was scared and nervous but as soon as we chatted to the staff, we realised those reviews weren’t realistic at all. I expected people to be judgmental and cold, but it was the complete opposite, we didn't have any problems and staff were really helpful.

2. What was it like when you first came? How did the staff or environment make you feel?

When we first walked in, we were nervous and anxious, but the staff were warm and friendly. The building felt big and a bit confusing at first and I was worried about getting lost. But once we got to our flat, it felt like our own space, and it felt safe and private which helped us settle in quickly.

3. Did anything surprise you about the centre or the way things were done?

The cameras were strange at first, but we soon got used to them and forgot they were there. The biggest surprise was how kind and non-judgmental the staff were. They helped us settle in, supported us with our baby, and were always there when we needed anything. They helped us with contact for our older children too and taught us a lot along the way.

4. What do you think helped you the most while you were here?

The one-to-one’s and group sessions really helped. We learned so much about baby care and also about understanding our child and ourselves better. The feedback sessions were really useful too. They helped us see what we were doing well and what we could work on. Everything was done respectfully.

The “Five to Thrive” sessions were great, things have changed so much since I last had a baby, so it was really good to learn new things and get up to date.

The staff were lovely and supportive and they helped me feel confident. I’d never breastfed before, and they showed me different ways and techniques until I found what worked for me. They made me feel proud of what I could do.

5. Did you feel safe and listened to during your stay?

Yes, right from the start - especially when we got into our flat. That space made us feel safe. We were always asked for our opinions and were listened to, even in feedback sessions. If we didn’t agree with something, staff still considered our views and talked things through with us. We always felt respected and included.

6. Were there times when staff helped you see things differently or learn something new about your parenting?

Definitely. They reminded us of what we already knew but also taught us completely new things too. For example, I didn’t know about the “Five to Thrive” which was really good, or that baby formula machines weren’t recommended anymore. I’d never heard of the Rapid Cool either - that was really useful. I got a lot of help with breastfeeding, too. They supported me emotionally as well as practically, and that helped my confidence grow.

7. Is there a moment you felt proud, or where you noticed things starting to change?

There were lots of proud moments - little ones mostly. When our baby started latching properly, when we were trusted to take him out for the day, and when I realised how much I’d learned. There was also one of the sessions where I was really open and honest, and I felt proud of myself for being able to reflect and talk things through. Looking back, I can see how far we’ve come.

8. Were there any challenges or things you found difficult to begin with? How were these handled?

At the start, I found it hard to join group sessions because I had really low confidence. It was daunting being around strangers. But the staff understood and didn’t pressure me, they supported me to build up to it. Over time, my confidence grew a lot. I’m much more comfortable now, and I’m proud of that. The staff were so friendly and non-judgmental, which made everything easier. You could trust them, and that made a big difference.

9. What’s different for you now compared to before you came?

Before we came, I was spiralling down and felt stuck but now I have hope. This has been an amazing opportunity, a real stepping stone - I feel stronger, more confident, and ready for the future. I’m not scared anymore; I feel capable and positive.

10. Did you learn anything here that you’ll take away and keep doing at home?

We learned how important consistency and routines are. I’ll always remember the “ABC” from first aid - airway, breathing, circulation - that’ll stay with me. From the “Five to Thrive” sessions we’ve learned so much about how our actions affect our children and how to communicate better with our son, and each other too. The ‘keeping children safe online’ session really stuck with me and we’ll keep using that approach as he grows.

11. How do you feel about leaving the centre and what comes next?

I feel excited. After three months here, I feel ready for the next step. I’ve learned so much and I’m taking all of that with me. Now I feel confident and in the right frame of mind about going home, I know what I need to do and where to go for help. It’s not scary to live anymore - it’s exciting!

12. If you could change or improve one thing about your stay, what would it be?

Honestly, nothing. Everything’s been brilliant from start to finish. If anything, I just wish there were more places like this.

13. Have you got any tips or advice for families coming to stay at Dudley Lodge?

Be open-minded. Accept the help and support, even if you think you already know it all. It’s not about knowing everything, it’s about growing your knowledge and confidence. Don’t believe everything you read online - speak to the staff yourself, they’re kind, supportive, and they listen. If you don’t agree with something, just say it calmly, they’ll listen and work it out with you. And focus on your own journey. Be friendly & polite to the other parents but don’t get too involved in other families’ situations. You’re here to make things better for your own family.

14. Is there anything else you’d like to add?

Just that I’ve learned to trust professionals more. I used to struggle with that, but the staff here changed my mind. t’s been a really positive experience - a real stepping stone. We feel confident, hopeful, and ready for the future.