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Outstanding feedback for our residential family assessments

Outstanding feedback for our residential family assessments

31 July 2023

Outstanding feedback for our residential family assessments

​At Dudley Lodge, we are delighted to share the fantastic feedback we've received from professionals who recently used our services for residential family assessments. The commendations come from social workers representing various local authorities, and they have highlighted our exceptional communication, top-quality assessment reports, and our adeptness in identifying and managing risks.

Throughout the assessment process, we make it a priority to maintain open lines of communication with every professional we work with, ensuring they are well-informed and involved at every step, especially amidst the various changes families experience. Their recognition of our high communication standards affirms our commitment to providing high quality and efficient services.


Feedback on Communication with Dudley Lodge

The feedback they shared about the communication they experienced while working with Dudley Lodge throughout the family assessment process included:

  • Dudley Lodge was able to express all concerns honestly and openly with the family and social care, and also had a great balance of positives too.
  • Transparent service that was always clear on expectations at meetings.
  • The family experienced a number of changes and communication was very high.
  • The Placement Plan meeting was focused and well delivered.
  • Very thorough updates regarding current situations and plans to manage situations.
  • Outstanding, a rapid response.
  • Never missed anything and kept us informed.
  • Any issues and changes within the family were communicated with the LA & we were kept up to date with all current situations.
  • Always had great and in depth and clear conversations about a challenging family.
  • I cannot fault the communication between myself and Dudley Lodge.

 

Feedback on the Quality of Our Family Assessment Reports

In addition to the positive feedback on our communication, we are equally delighted to share their thoughts regarding the quality of our family assessment reports. The professionals gave high praise on the reports they received from Dudley Lodge, their comments included:

  • Great reports especially as I am now using their reports to inform my final evidence and I am able to draw on examples of harm very clearly from the reports.
  • Easy to follow and to the point.
  • Very detailed reports and excellent service for one of our families who has thrived with your support.
  • Always very prompt replying to any issues raised and these issues were always analysed and discussed at length within all reports.

 

Feedback on Our Identification and Management of Risk

At Dudley Lodge, safety and wellbeing are the primary focus of our assessments and our approach always remains child centred. We are pleased to share the positive feedback we received regarding our identification and management of risk.

When it came to identifying and managing risks, professionals fed back that our teams demonstrated a profound understanding of potential dangers faced by the children involved. We effectively communicated these risks to the social work team and provided valuable feedback to the families, ensuring that risks were well-understood and appropriately managed. They also commented that:

  • Dudley Lodge had a sound knowledge around the risks posed to this little boy and communicated well with the social work team about this and also gave feedback to the family around these.
  • Really clear around risks that were identified.
  • The risks in this case have been extremely serious. The staff have worked  extensively with the family in an attempt to mitigate risk.
  • Risks were identified quickly and safety measures implemented to enable the assessment to continue. The allocated social worker was kept up to date regularly which encouraged partnership working.

 

We extend our heartfelt gratitude to all the professionals who have provided us with their invaluable feedback. Our commitment to excellence in safeguarding children and supporting families has been recognised, further solidifying our reputation as a trusted partner for local authorities and social workers. At Dudley Lodge we value all feedback at every stage, to enable us to continuously develop in providing exceptional family assessment services.